Registration Requirements
Configure product registration, serial number validation, and third-party registration settings.
Registration Requirements
Registration requirements control whether customers must register their product before filing a warranty claim. Configure serial number validation, enforce uniqueness, and support third-party retailer registrations.
Settings
The registration requirements card appears in the right column of the warranty form with six settings:
Require Product Registration
Default: Off. When enabled, customers must register their product before filing a warranty claim. Use this to verify ownership and collect customer information.
Require Serial Number
Default: Off. When enabled, customers must enter a serial number during registration. Useful for electronics, appliances, and high-value products that need individual tracking.
Validate Serial Number Existence
Default: Off. When enabled, the serial number must match a record in your pre-loaded database. Prevents made-up or incorrect serial numbers.
Enforce Serial Number Uniqueness
Default: Off. When enabled, each serial number can only be registered once. Prevents multiple warranty claims on the same unit.
Allow Third Party Registrations
Default: Off. When enabled, customers who purchased from an approved third-party retailer can register for warranty coverage.
To configure approved retailers, type a retailer name and press Enter in the tag input field. Autocomplete suggestions include Amazon, Best Buy, Walmart, Target, and Costco. You can also add custom names.
Product Registration Form URL
Default: Empty (uses Umbrella’s built-in form). Enter a custom URL if you have your own registration form. Accepts a full URL (https://example.com/register) or a relative Shopify path (/pages/product-registration).
Common configurations
- Basic registration (no serial numbers) — Enable only “Require Product Registration.” Good for apparel, soft goods, or products without unique identifiers.
- Full serial validation — Enable all toggles. Every registration requires a valid, unique serial number. Add approved retailers if you sell through multiple channels.
- No registration — Leave all toggles off. Customers file claims without registering. This is the default.
Related
- Post-Purchase Rules — Configure post-purchase warranty offers
- Claims Rules — Set evidence requirements for claims
- Creating Warranty Plans — Set up the plan identity and type
- Product Eligibility — Define which products qualify