AI 驱动的理赔核验、照片分析和自动解决，降低成本 80%，让客户满意，并消除人工审核积压。
四个步骤，零人工审核，AI 处理从接收到解决的完整理赔生命周期。
通过您的品牌门户，客户选择订单、描述问题并上传照片，全程不超过 60 秒。
计算机视觉从照片评估损坏程度，实时交叉验证承运商追踪数据、GPS 和签收记录。
符合您保单规则的理赔即时审批，边缘案例和高价值理赔路由至您的团队并附带完整 AI 上下文。
客户收到包含解决方案的邮件：退款、重新发货或店铺积分，无需等待，无需来回沟通。
四套 AI 系统协同工作，比任何人工团队更快、更准确地分析、核验和解决理赔。
计算机视觉分析客户上传的照片，在数秒内检测并分类损坏程度：划痕、裂纹、凹陷或全损。
实时交叉验证快递单号、GPS 数据、签收照片和承运商状态，自动核实理赔合法性。
自动解决直接明了的理赔，或将复杂理赔智能路由至合适的团队成员，并附带完整上下文、评分和建议。
模式分析在赔付发出前标记可疑行为：重复理赔人、证据不符、速度异常。
了解 AI 如何改变理赔运营的每项指标。
配置自动审批阈值、证据要求、解决路由和升级路径，AI 精准执行您的保单。
通过单一实时仪表板追踪理赔率、解决时间、成本、欺诈趋势和团队绩效，以数据驱动决策优化理赔运营。
关于 Umbrella 入门，您需要了解的一切。
AI 交叉参考多个数据点：客户上传的照片、承运商追踪数据、签收确认、GPS 记录以及您配置的保单规则。它计算置信度分数，要么自动审批（若置信度高且理赔在您的阈值范围内），要么将理赔路由至您的团队并附带完整建议和证据摘要。
当然可以。您拥有完全控制权，任何自动解决的理赔都可由您的团队审核、撤销或修改。您还可以为特定场景设置规则要求人工审批：高价值理赔、重复理赔人或特定产品类别。
Umbrella 处理所有保障类型的理赔：运输保障（包裹丢失、损坏、被盗）、延长保修（产品缺陷、故障）和 OEM 保修（制造商保障）。每种理赔类型都有其专属的 AI 模型，基于相关数据和解决模式训练而成。
我们的欺诈引擎对每笔理赔实时运行，分析每位客户的理赔频率、证据一致性、签收与理赔时间对比等模式，并与我们网络中的已知欺诈信号进行交叉比对。可疑理赔会被自动标记并暂停处理，待审核通过后才会发出赔付。
您可以配置可用的解决方案：全额退款、部分退款、换货/重新发货、店铺积分或优惠码。规则可按理赔类型、产品类别、订单金额或客户级别设置，AI 根据您的配置选择最优解决方案。
将您的店铺连接到 Umbrella 后，理赔自动化立即可用。导入您现有的理赔历史数据以便 AI 学习您的处理模式，或直接从我们推荐的默认设置开始。大多数商家在 24 小时内完全上线。
为各类企业提供保修和保障计划支持
Protection plans for e-bikes & e-scooters
Vehicle protection, simplified
Device coverage, registration to resolution
Coverage for sports & recreation equipment
Flexible plans for every appliance
Guarantees for nurseries & garden retailers
Protection plans for e-bikes & e-scooters
Vehicle protection, simplified
Device coverage, registration to resolution
Coverage for sports & recreation equipment
Flexible plans for every appliance
Guarantees for nurseries & garden retailers
了解为什么领先电商品牌信任 Umbrella 来驱动其保修计划。
I rarely leave app reviews, but this one has been such a game changer. … We can now fully customize warranties for each product or collection and manage claims internally.
The best warranty app by far. Great support team.
Umbrella has been great for us. The ability to customize warranties by product or collection is a huge plus. … It has actually turned into a solid revenue stream for us.
Love the app so far, and it is a great added revenue stream for us. Customer service team was super helpful with onboarding and very responsive.
The product is very clean and easy to use. Best of all is their customer support. It is top tier!
Their support made the process much easier to navigate. Feliks in particular was incredibly patient, and I truly appreciate all of them sticking with me every step of the way. THANK YOU TEAM UMBRELLA!
The team were so helpful, they created a bespoke widget for us that matched the look of our store.
Great app, easy to implement. Support team is very helpful.
Innovative and cool idea. Works really well and feels incredibly polished.
加入 500 多家使用 Umbrella 销售、管理和优化保修计划的品牌。立即免费开始。
无需信用卡。提供免费计划。
