Email Domain Settings
Set up a custom email sending domain with DKIM and SPF authentication for improved deliverability and brand consistency.
Email Domain Settings
Send warranty and claims emails from your own domain (e.g., notifications@yourbrand.com) instead of a generic Umbrella address. This improves deliverability, strengthens brand trust, and lets you control the sender identity.
Navigate to Dashboard > Settings > Notifications, then click the Email Domain tab.
Enable Custom Domain
Toggle Use Custom Domain on to enable custom domain sending. When disabled, all emails are sent from Umbrella’s default domain.
Configuration Fields
Once enabled, fill in these fields:
- Custom Domain — the domain or subdomain to send from (e.g.,
mail.yourbrand.com). Use a subdomain to avoid conflicts with existing email services. - From Email — the address in the “From” field (e.g.,
warranties@yourbrand.com). Must be on your custom domain. - From Name — the display name shown in inboxes (e.g., “Your Brand Warranties”). Max 100 characters.
- Reply-To Email — the address that receives customer replies (e.g.,
support@yourbrand.com). Can be any valid email.
Setup Process
Step 1: Enter Your Domain
Enter your custom domain or subdomain and save your settings.
Step 2: Add Domain
Click Add Domain. This registers your domain with the email provider and generates the DNS records you need.
Step 3: Configure DNS Records
Add these three records to your domain’s DNS configuration:
1. SPF Record (TXT)
| Field | Value |
|---|---|
| Name | mail.yourbrand.com (your custom domain) |
| Value | "v=spf1 include:mailgun.org ~all" |
2. DKIM Record (TXT)
| Field | Value |
|---|---|
| Name | k1._domainkey.mail.yourbrand.com |
| Value | (copy from your dashboard) |
3. MX Record
| Field | Value |
|---|---|
| Name | mail.yourbrand.com (your custom domain) |
| Value | 10 mxa.mailgun.org |
k1._domainkey.mail instead of the full domain). Check your provider's documentation.
Step 4: Verify Domain
Click Verify Domain. Umbrella checks your DNS configuration and updates the status.
Verification Status
- Verified (Active) — domain is confirmed and actively used for sending
- Unverified (Pending) — DNS records not yet added, still propagating, or incorrectly configured
- Failed (Disabled) — verification failed; check records and try again
Saving Settings
Click Save Settings. You can update From Name and Reply-To Email at any time without re-verifying. Only changes to the Custom Domain itself require re-verification.
Troubleshooting
DNS Records Not Verifying
- Confirm all three records (SPF, DKIM, MX) are added
- Double-check Name and Value fields for extra dots or missing quotes
- Wait 1-2 hours for DNS propagation before re-verifying
- Use a DNS lookup tool (e.g., MXToolbox) to confirm records are publicly visible
- If your DNS provider appends the root domain automatically, use only the subdomain portion
Emails Still Going to Spam
- Your domain may be new with no sending reputation — start with small volume and increase gradually
- Check for conflicting SPF records on the same domain
- Review email content for spam triggers (too many images, suspicious links)
Related
- Notifications — configure which emails are sent
- Email Templates — customize email content and design
- General Settings — configure currency and country settings