Offer shipping protection at checkout in one click. When packages are lost, damaged, or stolen; resolve claims instantly with AI and keep customers coming back.
From checkout to claim resolution: the entire flow is automated and seamless for both you and your customers.
A branded widget appears at checkout. Customers opt-in to shipping protection with a single toggle, no extra steps, no friction.
Package lost by the carrier, damaged in transit, or stolen from the porch? The customer files a claim through your branded portal in under a minute.
Our AI reviews the claim, validates it against carrier data, and issues a refund, store credit, or reship, automatically, in minutes.
Create and sell your own shipping protection product at checkout and boost AOV by 4โ7%.
Price your shipping protection however you want. Flat rates, percentage-based, or let our AI optimize pricing per product, cart value, and destination.
You decide what's covered, what evidence is required, and how claims get resolved. Full control over every aspect of your protection program.
Customers file claims directly from their order history. Your team resolves them in one click, with full analytics to stay ahead of trends.
Shipping protection isn't just good for customers; it's a revenue engine for your business.
Keep 100% of the protection premium margin. Every protected order generates incremental revenue with zero inventory cost.
Automated claim resolution handles "where is my order?" inquiries without burdening your support team.
Fast, fair claim resolution turns a negative shipping experience into a brand-building moment. Customers remember how you handled the problem.
Track attach rates, claim rates, revenue, and carrier performance, all from a single dashboard. Optimize pricing with AI recommendations.
No more manual reviews. Our AI cross-references carrier data, delivery photos, and customer reports to auto-resolve claims, fairly and fast.
Drop our widget into any checkout flow. Works with every major ecommerce platform out of the box.
Add a single script tag or install our Shopify / WooCommerce / BigCommerce app. The protection widget appears automatically at checkout.
The checkout widget auto-adapts to your store's colors, fonts, and layout. Customers see it as a native part of your brand.
For custom storefronts, use our REST and GraphQL APIs to embed shipping protection anywhere in your checkout flow, headless or otherwise.
Everything you need to know about getting started with Umbrella.
Protection pricing is dynamically calculated based on the order value, shipping destination, carrier, and historical claim data. Typically it ranges from $0.98 to $4.99 per order. You set the margin you want to keep; Umbrella handles the rest.
The customer visits your branded claims portal, selects their order, and describes the issue. Our AI cross-references carrier tracking data, delivery confirmation, and any uploaded photos to verify the claim. Most claims are resolved within 2 hours; many within minutes.
Umbrella integrates with all major carriers (USPS, UPS, FedEx, DHL, and 100+ regional carriers) and platforms (Shopify, WooCommerce, BigCommerce, Magento, and any custom storefront via API). If your carrier provides tracking data, we support it.
You keep 100% of the margin. Umbrella charges a small platform fee per protected order, and the rest of the premium is yours. There are no revenue share arrangements; you control pricing and margins completely.
Our AI analyzes claim patterns, cross-references delivery data with GPS and photo evidence, and flags repeat claimers or suspicious behavior. You can set custom rules for manual review thresholds, and our fraud detection improves continuously as it processes more claims.
Absolutely. Configure whether claims resolve as refunds, store credit, or reshipments. Set rules by order value, product category, or claim type. For example: orders under $50 auto-refund, while high-value items route to manual review.
Powering warranty and protection programs for businesses of every kind
Protection plans for e-bikes & e-scooters
Vehicle protection, simplified
Device coverage, registration to resolution
Coverage for sports & recreation equipment
Flexible plans for every appliance
Guarantees for nurseries & garden retailers
Protection plans for e-bikes & e-scooters
Vehicle protection, simplified
Device coverage, registration to resolution
Coverage for sports & recreation equipment
Flexible plans for every appliance
Guarantees for nurseries & garden retailers
See why leading e-commerce brands trust Umbrella to power their warranty programs.
I rarely leave app reviews, but this one has been such a game changer. โฆ We can now fully customize warranties for each product or collection and manage claims internally.
The best warranty app by far. Great support team.
Umbrella has been great for us. The ability to customize warranties by product or collection is a huge plus. โฆ It has actually turned into a solid revenue stream for us.
Love the app so far, and it is a great added revenue stream for us. Customer service team was super helpful with onboarding and very responsive.
The product is very clean and easy to use. Best of all is their customer support. It is top tier!
Their support made the process much easier to navigate. Feliks in particular was incredibly patient, and I truly appreciate all of them sticking with me every step of the way. THANK YOU TEAM UMBRELLA!
The team were so helpful, they created a bespoke widget for us that matched the look of our store.
Great app, easy to implement. Support team is very helpful.
Innovative and cool idea. Works really well and feels incredibly polished.
Join 500+ brands using Umbrella to sell, manage, and optimize their warranty programs. Start free today.
No credit card required. Free plan available.
