Protect every package. Delight every customer.
Offer shipping protection at checkout in one click. When packages are lost, damaged, or stolen; resolve claims instantly with AI and keep customers coming back.
Order Summary
Three steps. Full coverage.
From checkout to claim resolution: the entire flow is automated and seamless for both you and your customers.
Customer adds protection
A branded widget appears at checkout. Customers opt-in to shipping protection with a single toggle, no extra steps, no friction.
Something goes wrong
Package lost by the carrier, damaged in transit, or stolen from the porch? The customer files a claim through your branded portal in under a minute.
AI resolves instantly
Our AI reviews the claim, validates it against carrier data, and issues a refund, store credit, or reship, automatically, in minutes.
Your plans, your terms, your profits
Create and sell your own shipping protection product at checkout and boost AOV by 4–7%.
Set your own rates
Price your shipping protection however you want. Flat rates, percentage-based, or let our AI optimize pricing per product, cart value, and destination.
- Dynamic or flat-rate pricing
- Product exclusion rules
Set your own rules
You decide what's covered, what evidence is required, and how claims get resolved. Full control over every aspect of your protection program.
- Configure claim windows
- Set evidence requirements (photo, video, police report, etc.)
- Charge deductibles (optional)
- Choose resolution options (replace, store credit, refund, discount)
Manage your own claims
Customers file claims directly from their order history. Your team resolves them in one click, with full analytics to stay ahead of trends.
- Native claim portal directly from order history
- 1-click resolutions
- Track claim rates and loss ratios by customer, region, and more
Profit from protection
Shipping protection isn't just good for customers; it's a revenue engine for your business.
New Revenue Stream
Keep 100% of the protection premium margin. Every protected order generates incremental revenue with zero inventory cost.
Fewer Support Tickets
Automated claim resolution handles "where is my order?" inquiries without burdening your support team.
Customer Loyalty
Fast, fair claim resolution turns a negative shipping experience into a brand-building moment. Customers remember how you handled the problem.
Real-Time Analytics
Track attach rates, claim rates, revenue, and carrier performance, all from a single dashboard. Optimize pricing with AI recommendations.
AI-powered claims that resolve themselves
No more manual reviews. Our AI cross-references carrier data, delivery photos, and customer reports to auto-resolve claims, fairly and fast.
- Instant verification: cross-check tracking, GPS, and delivery status automatically
- Photo AI: detect damage severity from customer-uploaded images
- Smart resolution: auto-select reship, refund, or store credit based on your rules
- Fraud detection: pattern analysis flags suspicious or repeat claims
Live in minutes, not months
Drop our widget into any checkout flow. Works with every major ecommerce platform out of the box.
One-Line Install
Add a single script tag or install our Shopify / WooCommerce / BigCommerce app. The protection widget appears automatically at checkout.
Brand-Matched Widget
The checkout widget auto-adapts to your store's colors, fonts, and layout. Customers see it as a native part of your brand.
API-First
For custom storefronts, use our REST and GraphQL APIs to embed shipping protection anywhere in your checkout flow, headless or otherwise.
Frequently asked questions
Protection pricing is dynamically calculated based on the order value, shipping destination, carrier, and historical claim data. Typically it ranges from $0.98 to $4.99 per order. You set the margin you want to keep; Umbrella handles the rest.
The customer visits your branded claims portal, selects their order, and describes the issue. Our AI cross-references carrier tracking data, delivery confirmation, and any uploaded photos to verify the claim. Most claims are resolved within 2 hours; many within minutes.
Umbrella integrates with all major carriers (USPS, UPS, FedEx, DHL, and 100+ regional carriers) and platforms (Shopify, WooCommerce, BigCommerce, Magento, and any custom storefront via API). If your carrier provides tracking data, we support it.
You keep 100% of the margin. Umbrella charges a small platform fee per protected order, and the rest of the premium is yours. There are no revenue share arrangements; you control pricing and margins completely.
Our AI analyzes claim patterns, cross-references delivery data with GPS and photo evidence, and flags repeat claimers or suspicious behavior. You can set custom rules for manual review thresholds, and our fraud detection improves continuously as it processes more claims.
Absolutely. Configure whether claims resolve as refunds, store credit, or reshipments. Set rules by order value, product category, or claim type. For example: orders under $50 auto-refund, while high-value items route to manual review.
Trusted Across Industries
Powering warranty and protection programs for businesses of every kind
E-Bikes
Protection plans for e-bikes & e-scooters
Automotive
Vehicle protection, simplified
Electronics
Device coverage, registration to resolution
Sports
Coverage for sports & recreation equipment
Home Appliances
Flexible plans for every appliance
E-Bikes
Protection plans for e-bikes & e-scooters
Automotive
Vehicle protection, simplified
Electronics
Device coverage, registration to resolution
Sports
Coverage for sports & recreation equipment
Home Appliances
Flexible plans for every appliance
Loved by thousands of brands
See why leading e-commerce brands trust Umbrella to power their warranty programs.
Consumer Electronics Umbrella increased our warranty attachment rate from 12% to 47% in the first quarter. The AI claims engine alone saved us 30 hours per week.
JR 
TG 
Retail & E-Commerce The compliance features are what sold us. SOC 2 ready out of the box, full audit trail, and their team understands warranty regulations inside and out.
SP 
EM 
Home & Garden We went from zero warranty revenue to $40K/month in 90 days. The Shopify integration was live in under an hour. Best ROI of any tool we've added.
MK 
HE Ready to turn warranties into revenue?
Join 2,500+ brands using Umbrella to sell, manage, and optimize their warranty programs. Start free today.
No credit card required. Free plan available.
