Warranty infrastructure built for enterprise scale.
Umbrella Enterprise gives large teams advanced security, dedicated support, custom integrations, and SLA-backed uptime, so your warranty programs run flawlessly at any volume.
Everything you need at scale
Purpose-built for organizations managing thousands of warranty programs across multiple brands, regions, and channels.
Enterprise-grade security from day one
Protect your data and your customers with security features designed for the most demanding compliance environments.
- SSO / SAML 2.0: Integrate with Okta, Azure AD, Google Workspace, or any SAML provider
- Role-based access control: Granular permissions for every team member across every brand
- Audit logs: Full activity history with exportable logs for compliance reviews
- Encryption: AES-256 at rest, TLS 1.3 in transit, with customer-managed key options
Built for developers, not just admins
Umbrella ships with a built-in code editor so your team can customize warranty logic, email templates, and claim workflows, right inside the platform. No external tooling required.
- In-platform code editor: Write and test custom logic with syntax highlighting, autocomplete, and live preview
- Custom API endpoints: Build bespoke integrations with full REST and webhook support
- ERP / CRM connectors: Pre-built integrations for Salesforce, SAP, NetSuite, and more
- Sandbox environment: Test changes safely before pushing to production
export function calculatePremium(product, plan) {
const base = product.price * plan.rate;
const discount = getVolumeDiscount(product.merchant);
return Math.round(base * (1 - discount));
}A team that knows your business
Enterprise customers get a dedicated account team, not a ticket queue. Your team is on call to help with strategy, implementation, and anything in between.
- Named customer success manager: A single point of contact who knows your account inside and out
- Solutions architect: Technical expert to design and optimize your integrations
- 1-hour response SLA: Priority engineering support for critical issues, 24/7
- Quarterly business reviews: Data-driven sessions to maximize your warranty revenue
One dashboard, unlimited brands
Manage warranties across every brand, storefront, and geography from a single unified dashboard, with independent configurations for each.
- Unlimited brands: Each brand gets its own branding, pricing rules, and claim workflows
- Multi-region support: Localized currencies, languages, and regulatory compliance per market
- Centralized reporting: Roll-up analytics across all brands with drill-down capabilities
- Team segmentation: Assign team members to specific brands with scoped permissions
Infrastructure you can depend on
Your warranty programs generate revenue around the clock. Our infrastructure is built to match, with guaranteed uptime backed by SLA credits.
- 99.99% uptime guarantee: Backed by contractual SLA with automatic service credits
- Automated failover: Multi-region redundancy with zero-downtime deployments
- Real-time status page: Monitor system health at status.myumbrella.ai
- Incident communication: Proactive alerts via email, Slack, or webhook during any incident
Insights for every stakeholder
From executive summaries to granular claim-level data, get the reports your team actually needs, without waiting on engineering.
- Custom dashboards: Build views tailored to operations, finance, and leadership teams
- Data warehouse export: Pipe data directly to Snowflake, BigQuery, or Redshift
- Predictive analytics: AI-powered forecasting for claim volume, revenue, and attach rates
- Scheduled reports: Automated email delivery of key metrics on your schedule
Your program, your structure
Every warranty program is unique. We work with your team to build a compliance structure that fits your business, whether you bring your own partners or need us to source them.
Use Umbrella tech with your existing partners
Already have your own insurance carrier, administrator, or obligor? Plug Umbrella's platform into your existing compliance structure. You keep your partners; we provide the technology layer.
- Connect your own insurance/underwriting partner
- Integrate your existing administrator or TPA
- Maintain your current obligor relationships
- Full platform capabilities with your compliance stack
Let Umbrella handle everything
Don't have compliance infrastructure in place? Umbrella can serve as your insurance provider, administrator, and obligor, so you can launch a warranty program without the overhead.
- Umbrella as your insurance/risk partner
- Umbrella as your program administrator
- Umbrella as your obligor on warranty contracts
- Turnkey compliance: launch in weeks, not months
Get your own obligor & administrator licenses
Want to own the compliance relationship long-term? Umbrella will help you obtain your own obligor and administrator licenses, building a custom structure tailored to your business.
- Obligor license acquisition & setup
- Administrator license procurement
- State-by-state compliance mapping
- Ongoing regulatory support & renewals
Each structure is custom-built for your business. Talk to our team to design the right compliance framework for your warranty program.
Why choose Enterprise?
Everything in our standard plans, plus the features and support large organizations require.
| Feature | Scale | Enterprise |
|---|---|---|
| Platform fee | 4% per transaction | 0% |
| Warranty programs | Unlimited | Unlimited |
| API access | Standard | Custom endpoints |
| SSO / SAML | ||
| Audit logs | ||
| Uptime SLA | 99.9% | 99.99% |
| Support | Email & chat | Dedicated team + 1hr SLA |
| Multi-brand | Up to 3 | Unlimited |
| Data warehouse export | ||
| Custom contracts |
"Umbrella Enterprise transformed how we manage warranties across 12 brands and 30+ countries. The dedicated support team and custom integrations saved us months of engineering time."
Ready to scale your warranty program?
Our enterprise team will build a custom package tailored to your organization's size, industry, and goals.
- 0% platform fee - keep every dollar
- Free onboarding & data migration
- Dedicated solutions architect
- Flexible contract terms
Thank you!
Your inquiry has been received. Our enterprise team will reach out within 1 business day.
Enterprise questions, answered
What's the minimum contract length?
Enterprise agreements start at 12 months, with flexible terms available for multi-year commitments including volume discounts.
Can we use our existing SSO provider?
Yes. We support SAML 2.0 and OpenID Connect, and integrate with all major identity providers including Okta, Azure AD, and Google Workspace.
How long does enterprise onboarding take?
Most enterprise customers are fully live within 4โ6 weeks. Your dedicated solutions architect manages the entire process, including data migration and integration setup.
Is there a free trial for enterprise?
We offer a guided proof-of-concept period where you can test the platform with your real data and workflows before committing to a contract.
How does the 0% platform fee work?
Enterprise plans replace the standard 4% per-transaction fee with a flat annual license. For high-volume merchants, this means significantly lower total cost and predictable budgeting.
Where can I check system status?
Real-time platform status, uptime history, and incident reports are available at status.myumbrella.ai. You can also subscribe to alerts via email, Slack, or webhook.
