Auto-capture OEM registrations at point of sale, let customers self-register via serial number, and unify factory + extended coverage in a single portal.
Whether customers buy direct, through your ecommerce store, or from a third-party retailer, their products get registered automatically or with a single serial lookup.
Generate serial numbers in bulk, import existing databases, or connect your ERP. Every serial becomes the key that unlocks registration, policy activation, and claims.
Define how claims are resolved: auto-approve simple cases, route to suppliers, flag fraud with AI, or trigger repair workflows. Then resolve with store credit, refund, or reshipment in a single click.
Set approved retailers, automate registration and claims, or keep manual approval; itโs entirely up to you.
Maintain a whitelist of authorized retailers. Only registrations from approved sellers are accepted automatically.
Choose automatic approval for registrations from verified channels, or require manual review for flagged entries.
Configure automatic claim approval for simple cases, and route complex claims through your review queue.
Combine factory warranties with extended coverage to give customers seamless, gap-free protection. They see one unified timeline; you earn on the extension.
Common questions about setting up and managing OEM warranty registrations.
Customers visit your branded registration portal and enter the serial number included with their product (printed on a card, sticker, or the product itself). The system validates the serial, activates OEM coverage, and optionally offers extended protection plans for purchase.
Yes. You can bulk-import serial numbers via CSV upload or connect directly through our API. Existing serial databases, ERP exports, and manufacturer records can all be ingested. Each serial is mapped to a product, coverage terms, and registration status.
Products purchased through your connected ecommerce store are automatically registered at checkout, no customer action required. If serial number validation is enabled, the serial is matched and linked to the order. The customer receives confirmation with their coverage details.
When a customer has both OEM and extended coverage, the system presents a unified timeline. Claims during the OEM period are routed to the manufacturer; claims during the extended period are handled by your protection program. The customer sees seamless coverage: they file from one portal and the system routes automatically.
Yes. Retailers using the OEM module can accept factory warranty claims from customers and automatically forward them to the appropriate manufacturer. The system identifies the supplier based on the product and serial number, and routes the claim with all relevant documentation attached.
Absolutely. You can maintain a whitelist of approved retailers. Registrations from approved retailers are processed automatically, while those from unknown sources can be flagged for manual review. You also control whether serial numbers are required and what automation rules apply to each channel.
Powering warranty and protection programs for businesses of every kind
Protection plans for e-bikes & e-scooters
Vehicle protection, simplified
Device coverage, registration to resolution
Coverage for sports & recreation equipment
Flexible plans for every appliance
Guarantees for nurseries & garden retailers
Protection plans for e-bikes & e-scooters
Vehicle protection, simplified
Device coverage, registration to resolution
Coverage for sports & recreation equipment
Flexible plans for every appliance
Guarantees for nurseries & garden retailers
See why leading e-commerce brands trust Umbrella to power their warranty programs.
I rarely leave app reviews, but this one has been such a game changer. โฆ We can now fully customize warranties for each product or collection and manage claims internally.
The best warranty app by far. Great support team.
Umbrella has been great for us. The ability to customize warranties by product or collection is a huge plus. โฆ It has actually turned into a solid revenue stream for us.
Love the app so far, and it is a great added revenue stream for us. Customer service team was super helpful with onboarding and very responsive.
The product is very clean and easy to use. Best of all is their customer support. It is top tier!
Their support made the process much easier to navigate. Feliks in particular was incredibly patient, and I truly appreciate all of them sticking with me every step of the way. THANK YOU TEAM UMBRELLA!
The team were so helpful, they created a bespoke widget for us that matched the look of our store.
Great app, easy to implement. Support team is very helpful.
Innovative and cool idea. Works really well and feels incredibly polished.
Seamlessly integrate with your e-commerce platform, email & SMS marketing, CRM, helpdesk, and payment processor. No custom development required.
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