Terms of Service
These Terms outline your rights, responsibilities, and the conditions for using the Umbrella app
These Terms outline your rights, responsibilities, and the conditions for using the Umbrella app
Last Updated: August 16, 2025
PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY. THESE TERMS GOVERN YOUR ACCESS TO AND USE OF THE UMBRELLA APP, INCLUDING ALL INFORMATION, SERVICES, SOFTWARE, AND OTHER CONTENT PROVIDED THROUGH THE APP (COLLECTIVELY, THE "SERVICE"). BY INSTALLING OR USING THE SERVICE, YOU AGREE THAT: (1) YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS, AND (2) THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND UMBRELLA TECHNOLOGIES, INC. ("UMBRELLA"). IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT PERMITTED TO ACCESS OR USE THE SERVICE.
ARBITRATION NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT INCLUDING A WAIVER OF ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. PLEASE SEE THE “ARBITRATION AND CLASS ACTION WAIVER” SECTION BELOW FOR ADDITIONAL DETAILS.
You represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction). If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not share, transfer, or sublicense your account without Umbrella’s written consent.
Your use of the Service is also governed by our Privacy Policy, which describes how Umbrella collects, uses, and protects information. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. You are responsible for ensuring that your own privacy policy accurately reflects your use of Umbrella’s Service and your handling of customer data.
Umbrella may revise these Terms and update the Service at any time in its sole discretion. If we make material changes, we will provide notice by posting the updated Terms within the Service or on our website. Your continued use of the Service after notice of changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must uninstall and cease all use of the Service.
Subject to these Terms, Umbrella grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in connection with offering warranties or extended service plans ("Plans") for your products. You may not: (a) reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms of the Service; (b) modify, translate, or create derivative works of the Service; (c) rent, lease, sell, sublicense, or otherwise transfer rights in the Service; (d) use the Service for unlawful purposes or to offer prohibited products; or (e) introduce any virus, malware, or harmful code.
You acknowledge and agree that: (a) You, not Umbrella, are the obligor for each Plan you offer. You are solely responsible for creating, disclosing, selling, and administering your Plans. (b) You are responsible for compliance with all applicable laws, including the Magnuson–Moss Warranty Act, state service contract laws, consumer protection laws, tax obligations, and disclosure requirements. (c) You will provide accurate product information, pricing, and Plan terms, and ensure that all marketing is truthful and non-deceptive. (d) You will manage all customer claims, communications, refunds, and resolutions directly.
Umbrella does not act as an insurer, warranty obligor, or administrator of any Plan and disclaims all responsibility for the content, legality, or performance of your Plans.
Fees for the Service are charged as described in the Shopify App Store listing or your subscription plan. Fees are billed in the currency specified and are non-refundable except where required by law. You authorize Umbrella or its payment processor to charge your designated payment method for all applicable fees. Failure to pay fees when due may result in suspension or termination of the Service.
The Service may interoperate with third-party platforms such as Shopify, Magento, or WooCommerce. Umbrella does not control third-party services and is not responsible for their acts, omissions, or terms. Your use of third-party services is subject to their respective agreements and policies, and you are solely responsible for maintaining your accounts with those providers.
You agree not to use the Service in any manner that: (a) violates applicable law; (b) infringes intellectual property rights; (c) is defamatory, obscene, abusive, or otherwise objectionable; (d) introduces malicious code; (e) misrepresents the scope or nature of a Plan; (f) attempts to gain unauthorized access to the Service; or (g) interferes with the operation of the Service. Umbrella may suspend or terminate your account immediately upon discovering any violation of this Acceptable Use Policy.
All rights, title, and interest in the Service, including software, documentation, and trademarks, remain the exclusive property of Umbrella and its licensors. Except for the limited rights expressly granted, no other rights are conveyed. You may not use Umbrella’s name, trademarks, or logos without prior written permission.
Umbrella may send you surveys or marketing communications. By responding, you grant Umbrella a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, distribute, display, and perform your responses for marketing, development, or research purposes.
The Service is controlled and operated from the United States. Umbrella makes no representations that the Service is appropriate or available for use outside the United States. Accessing the Service from territories where its content is illegal is prohibited. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. UMBRELLA MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. UMBRELLA DOES NOT PROVIDE LEGAL, FINANCIAL, OR INSURANCE ADVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL UMBRELLA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR LOST PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. UMBRELLA’S TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE FEES YOU PAID TO UMBRELLA IN THE 12 MONTHS PRIOR TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Umbrella and its affiliates, officers, employees, and agents from any claims, damages, or expenses arising out of (a) your products or Plans, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of applicable law.
To the fullest extent permitted by law, you and Umbrella agree to resolve any disputes through binding arbitration rather than in court. This agreement to arbitrate applies to all claims arising out of or related to these Terms or the Service, whether based on contract, tort, statutory, or regulatory law.
YOU AND UMBRELLA AGREE THAT ANY ARBITRATION SHALL BE CONDUCTED IN YOUR AND UMBRELLA’S INDIVIDUAL CAPACITIES ONLY AND NOT AS A CLASS ACTION OR OTHER REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS-WIDE BASIS.
Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA). The arbitrator’s decision will be binding and enforceable in any court of competent jurisdiction. Each party will bear its own costs, except that filing and administration fees may be allocated as provided under AAA rules.
You may opt out of arbitration by sending a written notice to Umbrella within 30 days of first accepting these Terms. If you opt out, you retain the right to pursue claims in court.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. You consent to exclusive jurisdiction in the state and federal courts of New Castle County, Delaware, except where arbitration applies.
You may uninstall the app at any time. Umbrella may suspend or terminate your access to the Service immediately for nonpayment, breach of these Terms, or unlawful use. Upon termination, all licenses granted to you will end, and Umbrella may delete your data in accordance with our data retention practices.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Failure to enforce any provision will not be deemed a waiver. These Terms constitute the entire agreement between you and Umbrella regarding the Service and supersede any prior agreements.
If you have questions about these Terms, please contact Umbrella at: legal@myumbrella.ai
