Protection Plans

Protection plans are the core of the Umbrella platform. Umbrella enables you to offer different types of post-purchase protection that customers can opt into during or after checkout, as well as OEM plans which are seamlessly automated as a background process.
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Each plan type is designed to protect customers from a specific kind of risk — from mechanical failure and accidental damage to shipping loss, theft, or evenrecurring service and maintenance needs. Every plan is fully configurable and branded under your store, with control over pricing, terms, coverage, and claim resolution logic.
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Umbrella supports five primary protection plan types. Choose a plan to learn more.

Extended Warranties

Sell extended protection to cover manufacturer defects and breakdowns beyond the original warranty period. Set your own prices, term lengths, and eligibility conditions.

Accident Protection

Protect against drops, spills, losses, and/or other customer-caused damage. Great for merchants selling electronics and consumer items.

Shipping Protection

Sell shipping protection in your cart and checkout pages with dynamically calculated rates. Provide peace of mind for lost, stolen, and damaged shipments while maintaining control of your customer experience.

Recurring Service Contracts

Easily upsell renewable maintenance and care plans with monthly or annual billing, tied to a specific product that your customer purchased.

Store Credit Rebates & Cash Back

Old-school rebates like your dad used to get, but redesigned for commerce in 2025. Easily enable rebate plans to give customers credit after they've purchased a specific product.

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Each protection plan operates on top of Umbrella’s core policy engine — which tracks sales, activates coverage, manages claims, and automates resolution — all without leaving your store.

To learn how each plan type works in detail, visit the pages linked above.

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FAQ

Answers

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What is Umbrella and how does it work with Shopify?

Umbrella is a warranty management platform built specifically for Shopify stores. It lets merchants offer, sell, and manage extended warranties, protection plans, and OEM warranties directly within their storefront. Once installed, Umbrella automatically integrates with your product pages, cart, and checkout, allowing customers to add protection plans in one click. All warranty data, claims, and customer communications stay inside your Shopify admin.

Can I sell extended warranties directly to customers using Umbrella?

Yes. Umbrella allows you to create and sell extended warranty plans under your own brand, keeping 100% of the profit. Unlike third-party providers, Umbrella lets merchants set their own pricing, coverage terms, and claim rules. You can offer multi-year protection plans as a product upsell on the product page, in the cart, or after checkout; all tracked and managed inside your store.

What’s the difference between Umbrella and other warranty providers like Extend or Mulberry?

Umbrella is a self-managed warranty platform, not a reseller. Competing providers like Extend, Mulberry, or Clyde act as intermediaries that force you to sell warranties under their brand name, take a share of the revenue, and force your customers to submit claims through them. Umbrella lets you own the customer relationship, pricing, and brand experience. There are no third-party portals or customer redirects - everything happens within your Shopify store.

Does Umbrella handle warranty claims automatically?

Yes. Umbrella includes a native, embedded claim form that verifies warranty eligibility, processes claims, and can trigger resolution workflows automatically. Merchants can define repair, replacement, or refund outcomes, while customers can track their claim status directly through your storefront. The entire process is branded, transparent, and requires no external login or separate dashboard.

Can Umbrella manage OEM or manufacturer warranties?

Absolutely. Umbrella supports automatic and manual OEM warranty registration by linking order data, serial numbers, and product details. This enables manufacturers and brands to track warranty eligibility for every unit sold - whether the purchase was direct or through a third-party retailer. OEM registrations can also be used to bring customers back to your own site for warranty activation and remarketing.

How do I set up Umbrella in my Shopify store?

Setup takes only a few minutes. Install Umbrella from the Shopify App Store, connect your store, and choose whether to sell extended or OEM warranties. Then, create your protection plans, set pricing, and customize the widget design. Once enabled, Umbrella automatically adds the warranty selector to your product and cart pages. No custom coding is required.

How much does Umbrella cost and what plans are available?

Umbrella offers flexible pricing based on your store’s sales volume and feature needs. Plans include a free tier for testing, plus advanced tiers for automated claims, OEM registration, AI fraud detection, and compliance coverage. Pricing scales with your attach rate, ensuring merchants of any size can start offering warranties profitably.

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