Have a question? You're probably not the only one. See below for common questions and inquiries.
How do merchants make money with warranties?
Merchants can offer paid coverage to customers. Unclaimed warranties become pure profit.
Is Umbrella an insurance company?
No. Umbrella is not an insurance company. We provide a technology platform that enables merchants to offer and manage their own warranty and protection programs. All warranties are merchant-backed and not sold as regulated insurance products.
What platforms does Umbrella support?
Umbrella currently supports merchants selling on Shopify and Shopify plus. More platform integrations are coming soon. Reach out if you would like a specific integration.
Can I white label Umbrella with my brand?
Yes. You can fully white-label the warranty widget, claim portal, and all customer communications with your brand. You can also customize the colors, text, and styling of widgets to match your brand for a seamless customer experience.
What Shopify themes does Umbrella support?
Umbrella works with all modern Shopify themes, including Online Store 2.0 themes. Most stores can install and use Umbrella without any theme edits. If you're using a heavily customized or older theme, minor adjustments may be needed. If you need assistance, reach out and our team can handle the install for you in less than 15 minutes.
How are OEM and Extended warranties different?
OEM warranties are automatically registered when a customer purchases a product. These warranties are included automatically at no extra cost to the customer and typically cover manufacturer defects or basic product guarantees for a short period.
Extended warranties are optional protection plans that customers can purchase. You control the duration, pricing, and eligibility rules, and you keep 100% of the revenue from each sale.
Both OEM and extended warranties are managed through the same customer-facing claims portal, giving customers a consistent and seamless experience when viewing coverage or submitting a claim.
Can I charge a deductible or repair fee?
Yes, you can resolve claims with your choice of method. Full replacement, store credit, or repair are all great options depending on the type of product you sell and your gross margins.
Do I handle my own claims?
Yes, Umbrella gives you full control over how hands-on you want to be. Customers submit claims directly through your website using a branded portal. You can choose to review and resolve each claim manually; offering a repair, replacement, or store credit - or you can configure rules to automatically approve certain claims. You also decide whether to charge a deductible, shipping fee, or other costs as part of the resolution. Everything is fully customizable to fit your preferred level of involvement and customer service standards.
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