Platform - Claims Management

Streamline Warranty Claims Without Sacrificing Control

Handle claims directly on your site, under your brand, with flexible resolution options and zero third-party friction.
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Why your claims process matters

Umbrella's user-friendly, robust platform makes it easy for merchants of all sizes to sell & manage in-house protection plans

Frictionless Experience for Customers

Make claims simple and reassuring
A fast, embedded claims flow improves satisfaction and reduces support tickets.

- Customers submit claims directly on your site.

- No logins, portals, or confusing redirects

Complete Control Over Resolutions

Configure rules per plan and resolve with store credit, refunds, replacements, or repairs.

Set resolution logic based on product, issue, or plan.

Build customer trust with quick, brand-aligned outcomes

Visibility Into Every Claim

Monitor claim outcomes, resolution times, and audit trails from a single dashboard.
- Full claim history with timestamps and status

- Export data or investigate claims by customer or plan

Get set up in less than 10 minutes

Umbrella installs directly on your Shopify store, no developer needed.

Step 1

Install the Umbrella AI app for Shopify or another platform

Sync your catalog & deploy widgets on your store's product, cart, and checkout pages
Step 2

Configure warranty terms and coverage for your products

Choose eligible products and automatically display coverage on your PDP
Step 3

Boost revenue & automate warranty claims

Display eligible plans on each product page & automatically add protection to cart
Install on Shopify

Benefits of automating OEM Warranties for Shopify merchants

The fastest way to build trust with your existing OEM warranty

Conversion Lift

Convert your guarantee from a cost center into a profit center

Reinforce trust at checkout
When customers see that their purchase is covered by a manufacturer warranty, they feel more secure completing the transaction.
Reduce cart abandonment
Visible warranty messaging answers pre-purchase concerns and removes hesitation that might otherwise delay or cancel the order
Customer Retention

Turn warranties into long-term engagement and increased loyalty

Drive post-purchase engagement
Registration and follow-up emails create touchpoints that keep your brand top-of-mind after the initial sale.
Build long-term trust
A smooth warranty and claim experience reinforces reliability and encourages customers to return for future purchases.

Trusted by leading brands and retailers

The only self-service protection platform made for online merchants

Post Purchase Protection

Sell & manage every type of post purchase protection product in your online store

Extended Warranties

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Extended Warranties

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Extended Warranties

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Extended Warranties

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An open letter:
Welcome to the age of AI first

     In eCommerce, we all share the same goal: Drive meaningful, long-lasting customer interactions.

AI represents unprecedented new ways to help merchants not only achieve that goal, but redefine it. Our AI-first platform is built with three major components designed to empower and transform in-house warranty management in every industry.

AI Pricing provides real-time, risk optimized premiums. AI Terms ensure your customers know exactly what to expect. AI Insights gather intelligent, actionable feedback, quickly identifying root causes for areas of improvement. 


All three learn from every customer interaction to make your program more profitable. That’s what makes Umbrella the only complete AI-first post-purchase platform for eCommerce merchants. And we’re determined to make Umbrella the best post-purchase platform you’ll ever use.
Feliks Khaykin
Co-founder

How Umbrella streamlines OEM warranty management

From setup to sale, the entire flow takes minutes, no dev team required

1

Create OEM Warranty Plans

Define your brands warranty terms,  product eligibilty, and coverage.
2

Display info widgets on your site

Use smart rules to auto-assign OEM coverage to the right products — by tag, brand, or collection. No manual mapping required.
3

Auto Register DTC Orders

When a customer purchases a covered product, their items are automatically registered for OEM warranty tracking.
4

Enable manual warranty registration for 3rd party sales

Allow shoppers who buy your products on Amazon & other 3rd party channels to register their items on your website's branded warranty portal.
5

Auto-track eligibility & enable a branded claims process

Every registered warranty is tracked for eligibility, and customers can submit claims through a fully branded, on-site experience.

Key Features

Umbrella's end-to-end solution makes traditionally daunting warranty processes painless and easy

Attachment support
Deadline enforcement
Internal team dashboard
Instant store credit payouts
Repair status tracking
Custom deductibles & fees
Custom Email Notifications
Multiple resolution options
Native embedded claim form
Try a 30 day A/B test to see the impact for yourself, 100% FREE
Our team handles the deployment so you can focus on results
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