Introduction to Umbrella

Umbrella is a warranty and purchase protection platform for e-commerce. It lets you create, sell, and manage warranty plans directly from your Shopify store.

Warranty Plan Types

Umbrella supports three distinct plan types, each designed for a different protection use case:

• Extended Warranties — Coverage that begins after the manufacturer’s warranty expires. Customers purchase these at checkout or post-purchase.
• OEM Warranties — Manufacturer-backed warranty registration and tracking with serial numbers. Included free with qualifying purchases.
• Shipping Protection — Coverage against lost, damaged, or stolen shipments. Applied at the order level.

Dashboard Sections

How Warranty Sales Work

1. A customer visits a product page and the warranty widget displays available warranty options automatically.
2. The customer adds a warranty plan to their cart alongside the product.
3. At checkout, the warranty appears as a separate line item.
4. After purchase, Umbrella automatically creates a policy linked to the order, product, and customer.
5. The customer can view their warranties and file claims through the Claims Portal on your store.

Claims Workflow

Claims appear on your dashboard as pending items. Review customer-submitted evidence, approve or deny based on your warranty terms, and track fulfillment through resolution.

Pricing Plans

Umbrella offers four subscription tiers for merchants:

All plans include unlimited warranty plans and unlimited orders. Growth and above include OEM warranty features, white-glove setup, and live support. For full details, see the Pricing page.

Related

• Quick Start Guide — Step-by-step setup walkthrough
• Account Setup — Creating your account and organization
• Creating Warranty Plans — Build your first warranty plan