Introduction
Getting Started
Dashboard Overview
Protection Plans
Extended Warranties
Accident Protection Plans
OEM Warranties
Shipping Protection
Service Contracts
Products
Orders
Policies
Claims
Resolutions
Analytics
Settings
User Management
Organization Management
Branding & Widget Customization
Billing & Subscription Plans
Shopify Integration
Developer API
Troubleshooting & FAQ

Plan & Billing

The Plan & Billing panel in Umbrella allows you to choose the subscription tier that fits your store’s size, protection program complexity, and integration needs. Every plan includes access to warranty sales, claims, and resolution workflows — with increasing levels of customization, automation, and support as you move up tiers.

You can manage your current plan, billing method, and trial status from this tab at any time.

Available Plans

Basic

For small stores or brands starting with warranties for the first time.

  • $24/month

Includes:

  • Up to 1 warranty plan with 1 option
  • Up to 10 policies sold per month
  • Unlimited user accounts
  • Product Page Widget (Inline or Modal)
  • Native Claims Portal
  • Automated Resolution Options
  • Contract Generator
  • Email Support
  • Full access to dashboard, orders, policies, and reporting

Pro

For growing merchants who want deeper customization, analytics, and higher volume capabilities.

  • $129/month

Everything in Basic, plus:

  • Unlimited warranty plans with unlimited options
  • Up to 50 policies sold per month
  • Checkout Widget integration (Shopify Plus required)
  • White Label - remove Umbrella branding from all widgets
  • Phone Support
  • Enhanced analytics and AIfraud tools

Enterprise

For large brands and retailers requiring full API access, unlimited scale, and white-glove support.

  • from $249/month

Everything in Pro, plus:

  • Unlimited plans
  • Unlimited users
  • Full access to REST API
  • Priority phone support
  • Dedicated account manager
  • Integration assistance and SLAs

Free Trial

All plans start with a 30-day free trial, no credit card required.
You can cancel or downgrade at any time before the trial ends without being charged.

Billing Features

  • View and update credit card or billing method
  • Download monthly invoices
  • Track monthly revenue share (if applicable)
  • See plan usage (e.g. active policies, plans created, claims filed)

Billing is monthly, and plan upgrades/downgrades are prorated.

Switching Plans

You can switch between plans anytime. When upgrading, features are available instantly. When downgrading, any over-limit items (plans, users, features) will be locked at the end of the current billing cycle unless removed manually.

Best Practices

  • Start on Pro if you plan to run more than 2 plans or multiple options, remove branding, or allow team access
  • Use Basic to trial your first embedded warranty offers
  • Upgrade to Enterprise if you need more than 50 policies per month, full API integrations, or programmatic control at scale

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FAQ
Answers

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What is Umbrella and how does it work with Shopify?
Umbrella is a warranty management platform built specifically for Shopify stores. It lets merchants offer, sell, and manage extended warranties, protection plans, and OEM warranties directly within their storefront. Once installed, Umbrella automatically integrates with your product pages, cart, and checkout, allowing customers to add protection plans in one click. All warranty data, claims, and customer communications stay inside your Shopify admin.
Can I sell extended warranties directly to customers using Umbrella?
Yes. Umbrella allows you to create and sell extended warranty plans under your own brand, keeping 100% of the profit. Unlike third-party providers, Umbrella lets merchants set their own pricing, coverage terms, and claim rules. You can offer multi-year protection plans as a product upsell on the product page, in the cart, or after checkout; all tracked and managed inside your store.
What’s the difference between Umbrella and other warranty providers like Extend or Mulberry?
Umbrella is a self-managed warranty platform, not a reseller. Competing providers like Extend, Mulberry, or Clyde act as intermediaries that force you to sell warranties under their brand name, take a share of the revenue, and force your customers to submit claims through them. Umbrella lets you own the customer relationship, pricing, and brand experience. There are no third-party portals or customer redirects - everything happens within your Shopify store.
Does Umbrella handle warranty claims automatically?
Yes. Umbrella includes a native, embedded claim form that verifies warranty eligibility, processes claims, and can trigger resolution workflows automatically. Merchants can define repair, replacement, or refund outcomes, while customers can track their claim status directly through your storefront. The entire process is branded, transparent, and requires no external login or separate dashboard.
Can Umbrella manage OEM or manufacturer warranties?
Absolutely. Umbrella supports automatic and manual OEM warranty registration by linking order data, serial numbers, and product details. This enables manufacturers and brands to track warranty eligibility for every unit sold - whether the purchase was direct or through a third-party retailer. OEM registrations can also be used to bring customers back to your own site for warranty activation and remarketing.
How do I set up Umbrella in my Shopify store?
Setup takes only a few minutes. Install Umbrella from the Shopify App Store, connect your store, and choose whether to sell extended or OEM warranties. Then, create your protection plans, set pricing, and customize the widget design. Once enabled, Umbrella automatically adds the warranty selector to your product and cart pages. No custom coding is required.
How much does Umbrella cost and what plans are available?
Umbrella offers flexible pricing based on your store’s sales volume and feature needs. Plans include a free tier for testing, plus advanced tiers for automated claims, OEM registration, AI fraud detection, and compliance coverage. Pricing scales with your attach rate, ensuring merchants of any size can start offering warranties profitably.
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