Notifications
Umbrella gives you full control over how and when you receive alerts about your warranty program. You can customize delivery method (email, in-app, or both) for individual notification types to ensure you never miss important updates — without getting overwhelmed by noise.
Notification Delivery Types
You can configure each notification with one of the following preferences:
- All — Receive notifications via both email and in-app alert
- Email — Delivered to your registered email only
- In App — Appears in your Umbrella dashboard notifications feed only
- None — Disables this notification type entirely
Use the toggle selector to set your preference for each event.
Notification Categories
1. General Notifications
These are triggered in real time based on specific user or system events:
- Warranty Sold
Get alerted every time a protection plan is sold. - New Claim Filed
Receive immediate notification when a customer files a claim. - Application Updates
Stay informed about system improvements, new features, and infrastructure changes.
2. Summary Notifications
These provide scheduled digests that summarize activity over daily or monthly intervals.
- Daily Warranty Sales
Email/in-app summary of all warranty plans sold during the day. - Daily Claims Report
Tracks how many new claims were filed, reviewed, approved, or denied. - Monthly Warranty Sales
High-level overview of revenue, units, and attach rates across your catalog. - Monthly Claims Report
Total claims activity for the month, including resolution types and loss ratio.
These summaries are perfect for teams that want quick overviews or reports for internal use without logging into the platform daily.
Best Practices
- Enable real-time alerts (Warranty Sold, New Claim) for operations and customer service leads
- Use monthly summaries to drive quarterly strategy and finance alignment
- Keep Application Updates on to stay informed about new capabilities
- Reduce noise by using in-app only for high-volume notifications like warranty sales
