About Umbrella Coverage
When you see Umbrella at checkout, it means the store you're shopping with has partnered with us to offer you extra protection on your purchase.
What Is Umbrella Coverage?
Umbrella coverage is product protection offered by the brands and retailers you shop with. It's designed to give you peace of mind by covering issues that go beyond the standard manufacturer warranty.
Types of Coverage
Extended Warranty
Extends your product's warranty beyond the manufacturer's coverage period. Covers mechanical and electrical failures from normal use.
Shipping Protection
Protects your package from the moment it ships until it's in your hands. Covers lost, stolen, or damaged deliveries.
Accidental Damage
Covers drops, spills, cracks, and other accidents that happen during everyday use of your product.
How It Works
Add Coverage at Checkout
When you see the Umbrella option at checkout, simply add it to your order. Coverage starts the moment your purchase is complete.
Something Goes Wrong
If your product breaks down, gets damaged, or your shipment has an issue — you're covered.
File a Claim
Visit our claims page, enter your order details, and describe the problem. It takes just a few minutes.
Get Resolved Fast
Most claims are processed within 24–48 hours. You'll receive a replacement, repair, or refund based on your plan.
What's Covered
- Mechanical & electrical failures
- Defects in materials or workmanship
- Lost or stolen packages
- Damaged shipments
- Accidental drops & spills
- Power surges
What's Typically Not Covered
- Cosmetic damage that doesn't affect function
- Intentional misuse or abuse
- Pre-existing conditions
- Normal wear and tear
Specific coverage details depend on the plan offered by your retailer. Check your coverage terms for full details.
Why Shoppers Trust Umbrella
Frequently Asked Questions
No. Umbrella coverage is additional protection offered by the retailer. It can extend beyond or complement the manufacturer's warranty, giving you longer or broader coverage.
If you added protection at checkout, you should have received a confirmation in your order email. Look for 'Umbrella' or 'Protection Plan' in your order details.
Coverage is typically tied to the product, not the person. If you give the item as a gift, the new owner can file a claim using the original order information.
Cancellation and refund policies depend on the retailer. Contact the store where you purchased the item for their specific coverage refund policy.
Visit our Help Center or contact the retailer where you made your purchase. They can help with coverage-specific questions.
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Присоединяйтесь к 2 500+ брендам, которые используют Umbrella для продажи, управления и оптимизации гарантийных программ. Начните бесплатно уже сегодня.
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