File a Claim
Had an issue with a product you purchased? We make it easy to file a warranty or protection claim and get it resolved fast.
Look Up Your Order
Enter the email address and order number from your original purchase to get started.
You can find your order number in the confirmation email you received at the time of purchase.
How the Claims Process Works
Submit Your Claim
Enter your order details and describe the issue. Upload photos if you have them — it helps us resolve your claim faster.
We Review It
Our team reviews your claim quickly. Most claims are processed within 24–48 hours.
Get Your Resolution
Once approved, you'll receive a replacement, repair, or refund — whatever your coverage provides.
Common Questions
You'll need the email address used at purchase, your order number, and a brief description of the issue. Photos of the damage or defect are helpful but not always required.
Most claims are reviewed and resolved within 24–48 hours. More complex claims may take a few additional business days.
Check your email for the order confirmation from the store where you made your purchase. If you still can't find it, contact the retailer directly for help.
Coverage depends on the protection plan you purchased. Extended warranties typically cover mechanical and electrical failures. Shipping protection covers lost, stolen, or damaged packages.
Yes. After filing, you'll receive email updates as your claim progresses. You can also look up your claim status using your order details.
¿Listo para convertir las garantías en ingresos?
Únete a más de 2,500 marcas que usan Umbrella para vender, gestionar y optimizar sus programas de garantía. Empieza gratis hoy.
Sin tarjeta de crédito. Plan gratuito disponible.
